At Kalp Koin, we are committed to ensuring your order reaches you promptly and in excellent condition. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive a confirmation email with your order details and tracking information once your order is shipped.

2. Shipping Charges

  • Standard Shipping: Charges will be calculated at checkout based on your location and selected shipping method.
  • Free Shipping: We offer free shipping for orders above a certain value, which will be communicated during promotional periods or at checkout.

3. Delivery Time

  • Delivery timelines may vary depending on your location:
    • Within India: 5-7 business days.
    • International Orders: 10-15 business days (subject to customs clearance).
  • Note: Delays may occur due to unforeseen circumstances like weather, natural disasters, or courier issues.

4. Delivery Partners

We partner with reliable courier services such as India Post, DTDC, and other reputed shipping providers to ensure timely delivery.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your package on the courier partner’s website.

6. Shipping Restrictions

  • We currently deliver across India and select international locations.
  • Some remote areas may have limited delivery services.
  • Orders cannot be shipped to P.O. boxes or APO/FPO addresses.

7. Damaged or Lost Shipments

  • If your shipment is damaged or lost in transit, please contact us immediately at [email protected] or 7311106611.
  • We will investigate the issue and work to resolve it as quickly as possible.

8. Incorrect Address

  • Please ensure your shipping address is accurate.
  • We are not responsible for delayed or undelivered packages due to incorrect or incomplete addresses.
  • If a package is returned to us, additional charges may apply for reshipping.

9. Customs and Duties (For International Orders)

  • For international orders, any customs duties, taxes, or additional fees are the responsibility of the customer.
  • Please check with your local customs office for more information.

10. Contact Us

If you have any questions or concerns regarding your shipment, please contact us at:

  • Email: [email protected]
  • Phone/WhatsApp: 7311106611
  • Address:
    Soul 2 Soul Goods
    D/10 Shri Radha Priya Dham, Rama Reti, Sunrakh Road,
    Vrindavan (U.P.), PIN – 281121